What is the NDIS?
The National Disability Insurance Scheme (NDIS) provides funding to support people with disabilities to live an ordinary life. It offers participants choice and control over their supports and services.

What is a Behaviour Support Assessment?
A Behaviour Support Assessment is a detailed evaluation of a participant’s behaviours of concern. It involves gathering information from the participant and their environment to understand the causes and triggers of behaviours. This assessment forms the foundation for developing effective support strategies.

What is the difference between a Behaviour Support Assessment and a Comprehensive Behaviour Support Plan (BSP)?
The Behaviour Support Assessment identifies and analyses behaviours of concern and their underlying factors. The Comprehensive Behaviour Support Plan builds on this assessment by outlining specific, evidence-based strategies and interventions designed to reduce or eliminate those behaviours and support positive outcomes.

What is a Behaviour Support Plan (BSP)?
A BSP is an individualised plan developed from the assessment that provides practical strategies and supports to reduce behaviours of concern, promote positive behaviour, and improve the participant’s quality of life.

Who can refer me for Behaviour Support services?
Referrals can be made by the participant themselves, family members, carers, support coordinators, or other professionals involved in the participant’s care.

Where can Behaviour Support services be delivered?
Services can be provided in various settings including the participant’s home, school, Supported Independent Living (SIL) homes, community settings, or via telehealth/online sessions where appropriate.

What is a restrictive practice?
Restrictive practices are interventions or actions that restrict a person’s rights or freedom of movement, such as physical restraint, seclusion, or chemical restraint. The goal is to reduce or eliminate their use whenever safely possible.

How do you help reduce restrictive practices?
We work collaboratively to assess current practices, develop positive behaviour support strategies, and implement safer alternatives that respect the participant’s rights and dignity.

How long does it take to develop a Behaviour Support Assessment?
The timeframe varies depending on the complexity of the case but generally takes between 4 to 6 weeks including consultations and assessment.

Can you provide urgent or interim Behaviour Support Plans?
Yes, in some cases we can provide interim plans to support immediate needs while a comprehensive plan is being developed.

Do I need an NDIS plan to access your services?
Whilst Behaviour Support services are funded through the NDIS and you will need to have the relevant funding included in your NDIS plan. If you do not have an NDIS package private referrals can also be made to provide assistance in areas such as aged care, family scenarios etc.

What qualifications do your Behaviour Support Practitioners have?
Our practitioners have relevant qualifications and experience in behaviour support, special education, psychology, or allied health, and are registered with the NDIS Commission.

Can you provide training for families and support workers?
Yes, we offer training and coaching to families, carers, and support staff to build capacity and ensure consistent support across environments.

How do you work with schools and other service providers?
We collaborate closely with schools, therapists, and support providers to ensure behaviour support strategies are consistent and integrated across all settings.

What areas do you provide services in?
We offer services throughout the Wide Bay and Fraser Coast areas. We do also include rural and regional locations via telehealth where required.

Can Behaviour Support services be delivered remotely?
Yes, we can provide telehealth services where appropriate, which can be helpful for participants in remote locations or when face-to-face visits are not possible.

What is involved in the assessment process?
The assessment includes gathering information from the participant, family, and support network, observing behaviours, and identifying triggers and functions of behaviours of concern.

What if the participant uses restrictive practices currently?
We work within the NDIS and legal frameworks to ensure any restrictive practices are documented, minimised, and that positive, least restrictive alternatives are implemented.

How can I get started with your services?
You can contact us directly to discuss your needs, or ask your support coordinator or NDIS planner to include behaviour support funding in your plan and make a referral.

Are your services culturally sensitive and inclusive?
Yes, we provide services that respect cultural diversity and individual values, ensuring support is person-centred and inclusive. We accept everyone!

What if I have concerns or complaints about the service?
We have a clear complaints process designed to address your concerns promptly and professionally. You can contact us anytime to discuss any issues and we will support you through the process. You are welcome to have a support person with you if you prefer when discussing any concerns you may have.